News: On September 1st, Korn Ferry announced the completion of its acquisition of UK-headquartered AMS from OMERS Private Equity. Find out more here.
HMRC approached PSR in April 2023, to support the supply of 800 Customer Service Advisors to meet the demands for the HMRC contact centres. This involved a rapid response to recruit these workers within 6 weeks.
Read more success storiesBrook Street set up a project team led by account manager and bolstered by the new Volume Recruitment specialists based out of London and Glasgow.
We identified existing talent pools within Brook Street and launched a National advertising campaign to attract new talent and used the TIFO onboarding platform to simplify and enhance the candidate experience.
Brook Street submitted 1.5 candidates per 1 vacancy in order to protect against dropouts and this was monitored on weekly project calls. The end result was having 805 workers start within the 6-week period, all in situ by the 31st of May.
staff required
800
6 Weeks
to 1 vacancy
1.5
in post
805