Customer Support
& Resources
From real time market insights to clear guidance on the hiring manager journey, we provide the tools and support you need to make informed, confident workforce decisions.
Speak with a member of our teamWelcome to our Customer
Support & Resources hub
A single, easy‑to‑navigate space designed to help you get the best from PSR. Here you’ll find practical guidance, useful tools and on‑demand support to help you hire confidently, stay informed and make well‑evidenced decisions. Whether you need clarity on service lines, support with hiring, access to wellbeing materials, or quick answers through our Helpdesk and digital tools, everything you need is right here.
Where confident hiring begins.
What's the best route to talent?
Not sure which route to talent is right for you?
Our Relationship Management Team can guide you to the service line that best fits your requirements.
Service Offerings
Strategic Hiring
Hiring managers access talent through PSR via a seamless, tailored experience. Permanent recruitment follows a clear and transparent process with PSR guiding managers throughout. Contingent hiring is fast and flexible, matching roles to quality candidates through direct sourcing and a specialist supply chain. For digital and data roles, managers can use the PSR Skills Academy to access trained, work‑ready talent. Across all routes, the experience is consistent, intuitive and supportive, giving managers confidence from start to finish.
Future Talent Pathways
The Recruit, Train, Deploy journey gives hiring managers access to motivated, high‑potential individuals trained specifically for their roles. PSR works with managers to identify capability gaps and confirm whether RTD is the right route, then engages the appropriate supplier to source and train candidates. After training, individuals join on long‑term assignments with pastoral care and ongoing development. This removes complexity for managers, providing a reliable pipeline of future‑ready talent with the option for permanent conversion at the end of deployment.
Procurement Services
Organisational Contract Managers follow a structured, commercially assured process when procuring services through PSR. For SoW, PSR helps define deliverables, milestones and acceptance criteria, then manages sourcing and assurance to ensure compliant, confident delivery. For Resource Augmentation, PSR supports OCMs to shape briefs, select suppliers and quickly deploy skilled professionals, supported by transparent rate cards, rapid sourcing and strong MI. Across both routes, the process provides clarity, control and confidence so work is delivered effectively and in line with commercial priorities.
Advisory Services
Customers using PSR’s advisory services experience a collaborative, insight‑led process tailored to their workforce challenges. Through an initial discovery discussion, PSR builds a clear picture of organisational needs across areas such as talent strategy, attraction, assessment, DEIB, early careers and recruitment technology. Specialists then create practical, evidence‑based recommendations aligned to long‑term goals. Delivery is hands‑on and transparent, enabling improvements to be embedded confidently and measured effectively. The experience gives customers the clarity and direction needed to strengthen their workforce strategies.
Hiring Manager Journey - Contingent
Hiring Manager Guide for Managing Contingent Worker Wellbeing
Much of the day-to-day responsibility for managing a workers health and wellbeing falls on hiring managers. It is important that all organisations help workers thrive in their roles, contribute effectively to projects and programmes and ultimately enhance overall worker productivity and morale. This includes spotting early warning signs of stress, making supportive adjustments at work, and nurturing positive relationships.
Our Hiring Manager Wellbeing Guide has been compiled to help the hiring community by providing details on where individuals can seek additional support or access resources. Whether this is signposting access to Unmind, the wellbeing app available to all PSR workers which is full of self-help programmes to improve wellbeing or this might be information on where workers can seek support from qualified professionals if/when this may be needed.
Operational Contract Manager (OCM) Sourcing Journey
How we're supporting our customers
Discover how PSR is helping public sector organisations deliver better outcomes through a powerful combination of talent, capability and insight. We work alongside leaders and teams to attract and develop the right people, strengthen organisational capability and provide the insight needed to navigate complexity, drive reform and deliver.
Total Talent Dashboard
We’ve just launched the Total Talent Dashboard giving you a single, streamlined view of all your workforce data in one place. It brings together reporting across contingent labour, permanent hiring, procurement services, and other related services.
From the dashboard, you can quickly view real‑time information on spend, utilisation, performance and workforce trends, giving you a clear picture of your full resource landscape whenever you need it.
Speak to your relationship manager for further information.